Dashboard Users

Dashboard users are people from your team who can access your vivenu dashboard and thus access events, statistics, sales figures and settings. You can restrict which access they get via roles. Note that you enable users for the POS app or the Access Control app through a different module. A dashboard user can log in with their data via https://dashboard.vivenu.com.

Attention: Please contact our support team if you want to grant access to a third party who was not originally included in the platform agreement.

Dashboard UsersUser Roles

Roles allow you to restrict access to your organizer account for specific users. For example, you can define who can change settings or who can view statistics. There are predefined roles available, which can be combined as desired.

Admin

1. Unrestricted access to the organizer.

2. Can view, edit and create everything.

Support Specialist

1. Suitable for ticket buyer support, POS or access control staff.

2. Access to customers, transactions, tickets and the support module.

3. Can manage tickets and transactions and, for example, cancel them.

4. Cannot change settings or view statistics.

Analyst

1. Suitable for accountants, marketers or analysts.

2. Can view and export all data.

3. Cannot change any settings.

Event Manager

1. Suitable for operational staff.

2. Can manage events and sales and change settings.

3. Cannot view customer data, statistics or evaluations.

Developer

1. Suitable for developers and external partners.

2. Can view and manage API Keys and Payment Gateways.

3. Cannot view or edit data via the dashboard.

4. Note: Data can still be edited and viewed via the API.

Dashboard UsersCreate Users

You can add as many users as you want to your Dashboard account.

Follow the steps below to create a new user:

1. Go to the Settings and Users module.

2. Click Create user in the upper right corner.

3. Add the name of the user. This will be displayed in the user overview and will appear for the user in the lower left corner.

4. Enter the e-mail of the user. This email will then be used for login.

5. Optional: Activate the checkbox Do not send password e-mail to store the password itself. The user will not receive an email afterwards.

6. Add the desired roles to the user. You can combine as many roles as you like.

7. Click on Create user.

8. The user will then receive an e-mail with which they can set their password for the dashboard.

Dashboard UsersManage Users

Click on a user in the Settings and Users module to open the details. On this page you can find information about the last login, the stored email, the organizer access or the stored roles.

Organizer Access

In the Organizer Access view, you can see which organizer accounts the user has access to. This should usually be the organizer you are operating with. If you use multiple organizers via vivenu, the access can be extended per user. To extend an organizer access you can simply write to vivenu support via the chat in the dashboard. Please provide us with the user's email and the name of the organizer whose access you want to extend.

Note: Organizer accesses can only be adjusted by vivenu support.

Manage Roles

The user roles can be customized via the Permissions & Roles view. By default, the Admin role is always selected. When creating new users, however, this can be adjusted directly. Roles can be changed and customized at any time. They can also be combined with each other.

Follow these steps to customize the role:

1. In the Settings and Users module, select the user for whom you want to customize the roles. The user details will open.

2. Go to Permissions & Roles.

3. If the user has access to different organizers

Delete User

A user cannot be deleted by you. Contact our support team via the chat in the dashboard. We will immediately take care of deleting the user.