Knowledge base of vivenu

General

With Delivery Types, you can set fees for the shipping of hard tickets or products. Delivery types are calculated per order and can be adjusted based on the country or items in the shopping cart. You can store an unlimited number of delivery types in the system. This allows customers to choose their preferred delivery method, such as pickup or shipping.

A delivery type appears in the customer's checkout on the detail page where they enter their address information. It is only made available for selection if at least one physical product is in the shopping cart. Note that a checkout cannot proceed without selecting a delivery type. If only one delivery type is configured, it will be automatically selected.

Key Points:

Delivery types are displayed to the customer at checkout on the detail page.
They become visible only when at least one physical product is in the shopping cart.
Physical products include hard tickets, products with the status Fulfillable, and vouchers with the same status.
A customer cannot proceed to checkout without selecting a delivery type. If only one delivery type is configured, it will be automatically selected.

Create and Edit

Navigate to the Settings module and select the Delivery Types tab.
Click on Add to create a new delivery type. A new window will open, and the settings are explained below.
Alternatively, you can click on the pencil icon for an existing delivery type to modify settings.

Settings

Expand all

Name
Enter a name for the delivery type, visible both internally and to the customer at the checkout.
Description
Provide a brief description of the delivery type, visible to the customer at the checkout.
Type
Optionally choose a categorization for internal processing.
Fee
Set the desired fee for the delivery type.
Fee Calculation
Decide how fees should be calculated, choosing between "per transaction" and "per checkout." If the Multi-Event Checkout is active, separate transactions are created for each event in the cart, but only one checkout is generated for the entire cart. This option lets you specify whether the delivery fee for a Multi-Event transaction should be calculated per event (transaction) or once for the entire cart (checkout).
Performance Type
Optionally select a performance type, created through the Tax Engine.
Deadline
Optionally activate a deadline for when item delivery should be fulfilled. This deadline is for internal reference only and is visible in the Fulfillment tab.
Available Regions
Optionally specify in which regions the delivery type should be active, determined by the customer's address. If the customer's region doesn't meet the condition, the delivery type won't be offered. For example, national shipping may only be available in the respective country.

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