Sell tickets

1 Log in

To access the POS solution, you must first log in with your POS user data. These login details can be created by you beforehand in the vivenu dashboard or may have already been sent to you by our support team.

Once you are logged in, a view similar to the dashboard layout will appear. On the left side there are three specific modules available to you, all of which relate to the activities of the logged in POS.

Note: Your login data is only related to one POS system at a time. To change the POS, you also need a new user.

2 Open the POS session

To start the sale, when you open the POS module, you will first be asked for the opening balance of your cash register. Here you can enter the amount of cash that is currently in your cash register. When you click on Open POS register, a time stamp is recorded in the vivenu system, which saves the opening of the cash register including the cash balance in your journal.

If you want to close the cashier session, for example at the end of the day, you can click on Terminate session in the upper right area. The session will then be marked as closed in the journal. To be able to sell tickets again, you have to open the cash register again.

Note: Cancellations are only possible in the same cash register and the same cash register session in which the ticket was purchased.

3 Check settings

Before you start selling tickets, you should check the settings. To do this, proceed as follows:

1. Go to Printer and check if the correct Ticket Printer is selected. It should be the printer you want to use to print the tickets.

2. Go to Printer and check if the correct Invoice Printer is selected. This only needs to be selected if you want to connect an additional receipt printer for the invoices. If there is no receipt printer, you can ignore this step.

3. Go to Printer and check if the correct Ticket Printer format is selected. This setting corresponds to the template design stored in your dashboard. Select the format you want to print.

4. Perform a test purchase if necessary. To do this, buy a ticket via the app as usual. Afterwards, you can cancel it again directly and save it with the reason Test.

4 Select event

Once you start selling tickets, you need to select the POS module. In the upper part of the page there is a drop-down menu. Here you always have to select the event for which you want to sell the tickets. You can sort the events by the drop-down menu or alternatively enter the event name directly. The event can be changed from transaction to transaction.

Note: It is not possible to sell tickets for multiple events in one transaction. If you have a mixed shopping cart, the transactions must be completed individually for each event.

Tip: Use Secret Shops to offer alternative tickets, pricing, discount logic and availability at the POS. Secret Shops can be created in the dashboard. The name of Secret Shop name is displayed above the event name.

5 Select tickets

Once you have selected an event via the POS module, you can add the tickets to the shopping cart. If you have selected a seatmap event, you can select the tickets by clicking on the desired seat or GA section. For events without a seat map, you can add the tickets to the shopping cart using the + and - symbols.

The ticket selection is always the same as for the normal online checkout. Deactivated tickets, quantity discounts, etc. will be adapted accordingly, unless otherwise specified in the ticket type settings.

All selected tickets are displayed on the right including price and fees.

6 Select products

Note: This function requires the Products module.

If you also sell products or vouchers via the checkout, you can also add them to a transaction. The prerequisite for this is that the products have been previously created via the vivenu dashboard and added to the desired events.

To select a product, you can go to Products in the upper part of the POS module to change the view. Go to Tickets to get back to the ticket selection.

7 Use discounts

There are two different discount options that can be optionally used at POS checkout.

Volume discounts

Volume discounts automatically deduct discounts from the cart once a certain ticket combination or price is reached. These discounts cannot be removed via checkout and are applied automatically.

Volume discounts are stored in the dashboard via the event settings and the Sales tab. If these are not to apply to POS, further settings must be made.

In the checkout, these are shown as a minus amount, which is also listed in the ticket listing.

POS discount

POS discounts correspond to discounts that can be added to a shopping cart manually by clicking on them. They are simply fixed or variable values that are deducted from the shopping cart. You can therefore decide for a POS transaction whether this discount should apply and how often.

POS discounts are stored in the dashboard via the event settings and the Sales tab. You can add as many as you like, which are then available for selection in the checkout.

Proceed as follows to redeem a POS discount:

1. Add the desired tickets to the shopping cart via the POS module.

2. Click on the button Discounts on the right below the ticket listing. Another window will open.

3. Select the discounts you want to add to the shopping cart. You can select each discount as many times as you want. Confirm your selection by clicking Close.

4. The discounts will then be displayed under the ticket selection and deducted from the total value.

Pro Tip: Use variable discounts with a value of 100% to offer free tickets at the POS without having to create an extra ticket type.

8 Select customers

If required, you can add a POS transaction to a selected customer. On the one hand, this saves the customer data on this transaction and, on the other hand, you can also track tickets purchased via POS in this customer record.

Under the ticket listing on the right in the POS module, there is a drop-down menu where you can select the customer. Type the name into the menu to find the customer faster. If the customer does not yet exist, you can also add a new customer using the + symbol.

Note: The customer data will be saved on the ticket, but the name of the ticket can be customized in the next steps.

9 Redeeming coupons or vouchers

Every coupon or voucher stored in the vivenu system can also be redeemed at the POS checkout, provided it is valid for the selected tickets. The functionality is the same as for the normal checkout: for each usage, the corresponding value is deducted from the coupon or the coupon usage is reduced. A code is considered used as soon as the transaction is completed. Proceed as follows to redeem a coupon or voucher at the POS:

1. Add the desired tickets to the shopping cart via the POS module.

2. Click on Redeem Coupon/Voucher in the lower right corner.

3. If a scanning device is connected to your computer, you can scan the barcode or QR code directly. Alternatively, you can enter the code in the field.

4. Confirm your selection with Redeem. The amount will be deducted directly from your shopping cart.

If a voucher or coupon is not usable, check the vivenu dashboard to see if it is still active and valid.

10 Personalize transaction

If the selection of the customer during the order is not enough, you can also personalize tickets at the POS and overwrite the transaction details of the customer. In addition to first name, last name, e-mail, extra fields can also be queried. This step is only optional.

Enable personalization for POS

1. Go to the event settings in the vivenu dashboard.

2. Select the Custom tab and open the Point of Sale options.

3. Use the drop-down menu to select whether personalization (optional or required) is necessary. If personalization is optional, this step can be skipped at the POS. If personalization is required, the information must be provided in order to complete the transaction. This information applies to first name, last name, e-mail, as well as to all stored ticket and transaction extra fields.

Personalize transactions at the POS

1. Add the desired tickets to the shopping cart via the POS module.

2. After completing all the required steps, click on Continue.

3. A window will open where you can enter all the personalization information for the transaction. If personalization is optional, you can skip this step.

4. Then click on Order now. The payment method selection will open. Personalization for individual tickets follows in the next step.

5. Select the desired payment method. The order confirmation window will open.

6. In the lower area you will find the button Personalize tickets. Here you can complete the ticket personalization. Click on this button and select the ticket for which the personalization is to be performed. Note that if personalization is required, the tickets will be created with the status Detailsrequired. This status will only change to valid once the personalization has been completed.

7. Confirm your individual ticket personalizations by submitting.

11 Select payment method

Once you proceed with your POS transaction, the customer's payment method must be selected. You can choose between cash, debit card/EC and credit card.

If you do not have a card reader connected, the selection will only be used to make an entry in the journal and track the transaction. The selection therefore has no influence on the subsequent steps and is only relevant for evaluations.

12 Personalize tickets

In addition to the transaction, you also have the option to personalize individual tickets at the POS and thus query ticket extra fields or names per ticket.

If you activate the personalization as required for POS, tickets will be created with the status Detailsrequired in the first step. Only after successful personalization they will appear as valid. In case of optional personalization, they are already stored with valid at the beginning.

Ticket personalization is only available in the last window of a POS transaction..

Enable personalization for POS

1. In the vivenu dashboard, go to the event settings.

2. Select the Custom tab and open the Point of Sale options.

3. Use the drop-down menu to select whether personalization (optional or required) is necessary. If personalization is optional, this step can be skipped at the POS. If personalization is required, the information must be provided in order to complete the transaction. This information applies to first name, last name, e-mail, as well as to all stored ticket and transaction extra fields.

Personalize tickets at the POS

1. Add the desired tickets to the shopping cart via the POS module.

2. After completing all the required steps, click Continue.

3. A window will open where you can enter all the personalization information for the transaction. If personalization is optional, you can skip this step.

4. Then click on Order Now and select the desired payment method. Then a window with the order details will open.

5. In the lower area you will find the button Personalize tickets. Here you can complete the ticket personalization. Click this button and select the ticket for which the personalization is to be performed. Note that if personalization is required, the tickets will be created with the status Detailsrequired. This status will only change to valid once the personalization has been completed.

6. Confirm your individual ticket personalizations by submitting.

7. If personalization is enabled, you must then start printing the tickets manually. If personalization is required, this option will only appear after all tickets have been set to valid.

13 Print ticket

After you have selected the payment method, the ticket printing will start automatically. The printing should be finished as soon as the window with the order details appears.

Printing in case of ticket personalization

Note that in case of ticket personalization, ticket printing must be triggered manually by clicking the Print order button. If ticket personalization is required, this is only possible as soon as all tickets have changed to the status valid.

Reprint tickets directly

If something went wrong during ticket printing, you can restart printing at any time. In the order details, you can click the Print order button at any time to restart printing.

Reprinting tickets later

If the window with the order details has already been closed, you can still print the tickets again at any time. Proceed as follows:

1. In the POS app, go to the Transactions module.

2. Search for the desired transaction and open it.

3. Select the desired ticket and click on Print ticket in the ticket details.

4. The ticket will now be printed again. Collective printing of a whole order is not possible with one click. Each ticket must be selected individually.

14 Print receipt

Note: This function requires the use of an Invoice Printer.

If the ticket purchaser needs a receipt for his order, you can print the receipt in the order details window directly after the transaction has been completed. Make sure that your receipt printer has been defined as Invoice Printer via the menu item Printer.

Print receipt directly

1. Add the desired tickets to the shopping cart via the POS module and store all desired options.

2. Continue with the order and select the desired payment method.

3. In the opened order details window you will find several options. Select the Print receipt button to start printing the receipt.

Print receipt later

If the order confirmation window has already been closed, you can still print the receipt at any time. To do this, proceed as follows:

1. In the POS app, go to the Transactions module.

2. Find the desired transaction and open it.

3. Click on the Open Actions button at the bottom right and click Print Receipt. The receipt will then be printed.