FAQ

FAQPrinting issues

Ticket feeder is not set correctly

With hard ticket printers it is important to configure the printer correctly at the beginning. The printer detects start and stop of the ticket feed either by punching a hole or a black mark. We always recommend to use one of these two techniques, because ticket feeding by ticket length is not reliable enough.

The specification of the ticket dimensions also plays a role in the printing of the layout. If these are not stored correctly, the design may be scaled incorrectly.

Note the following:

1. Store the correct ticket dimensions in the driver settings.

2. Make sure that your ticket blanks have a hole punch or a black mark.

3. Check that the sensors in the printer are set to the appropriate feeding technique. Configure the hole punching or black marking in the driver settings.

Ticket printing does not start

If a ticket printout is started from the POS app, the template stored in the settings will be printed. The correct printer must always be selected for the template. If printing is not started, a certain setting may be missing.

Note the following:

1. Make sure that the correct printer driver is installed. Test the printer at the beginning with a test print from the driver.

2. Check if the correct printer and template have been selected via the Printer tab in the header.

3. Check if the printer queue is active and not stopped. You can find the queue in the printer settings of your computer.

Template design is not printed

In order to use a selected template design for your tickets, certain settings must be made beforehand. If an incorrect design is printed, it is likely that incorrect settings have been made.

Note the following:

1. If the checkout type is set to External, the Print@Home ticket design will always be printed. With the checkout type Direct, stored template designs will also be printed. You can view this setting in the Dashboard via the POS module.

2. In the header of the POS application, you can make settings for the selected printer and design via Printer. Check here if all settings fit to your desired design.

FAQManagement of POS transactions

Send tickets at the POS by mails

The vivenu POS system is designed for printing tickets. Therefore, when creating online tickets, we always recommend using the dashboard as a first step and creating, for example, free tickets or internal transactions. Nevertheless, it may also be required by the POS staff to send a ticket by e-mail.

The following way can be used to send POS tickets by mail:

1. Go to the Transactions module in the POS App.

2. Find the transaction and open it.

3. Scroll down and open the ticket you are looking for.

4. Click Send email in the new window. Enter the email to which the ticket should be sent. The P@H ticket will then be sent by mail.

Printing receipts at the POS

A purchase receipt can always be printed directly after a transaction has been completed in the order overview. However, subsequent printing is possible throughout the transaction. Note that receipts can only be printed with a receipt printer connected. The receipt printer can be selected in the header bar via Printer.

The following way can be used to print receipts afterwards:

1. Go to the Transactions module in the POS App.

2. Find the transaction and open it.

3. Click on Open Actions and select Print Receipt.

POS Cancellation is no longer possible

There are two different ways to invalidate tickets. One is directly after a transaction has been completed and the other is afterwards in the POS transactions.

Note the following:

1. Cancellations can only be done in the same POS and the same POS session.

2. It is not possible to cancel from the dashboard. vivenu does not have access to POS cancellations and also cannot trigger subsequent cancellations.

3. If the POS session has already been closed, the tickets can only be invalidated manually. The transaction will still show as completed in reports.

Personalize POS tickets

Sales in the POS system are designed for fast and uncomplicated processing. Therefore, ticket personalization is always deactivated in the first step. However, if you want to intercept data to personalize season tickets or store email addresses, for example, you can activate Personalization and Extra Fields in the dashboard for POS Sales.

Note the following:

1. Personalization and Extra Fields can be set up in the Event Settings via the Custom tab for Point of Sale.

2. The settings do not apply to specific POS, but apply to each POS that sells this event.

3. The data is not stored on customer level, but only on the tickets or in the transaction. POS transactions can also be linked to customer data.