Sale

SaleReprint tickets

If, for example, a customer has lost their POS ticket or the printing has gone wrong, you have the option to print the tickets again.

Reprint tickets directly

If something went wrong while printing the tickets during the transaction, you can restart the printing at any time. In the order details, you can click the Print order button at any time to restart printing.

Reprinting tickets afterwards

If the window with the order details has already been closed, you can still print the tickets again at any time. To do this, proceed as follows:

1. In the POS app, go to the Transactions module.

2. Search for the desired transaction and open it.

3. Select the desired ticket and click on Print ticket in the ticket details.

4. The ticket will now be printed again. Collective printing of a whole order is not possible with one click. Each ticket must be selected individually.

SaleCancel

POS cancellations can only be made by you. vivenu does not have access to the cancellation options of your POS sales and cannot trigger subsequent cancellations.

Note: A POS transaction can only be cancelled in the same POS and the same POS session. If the session is already closed, a cancellation is no longer possible.

Basically you have two different ways to cancel a transaction.

Direct cancellation

After completing a transaction, the order details are displayed. You can cancel this transaction directly by clicking the Cancel button. A window will open where you can enter the reason for the cancellation. This is tracked in the system and can be viewed at any time.

The direct cancellation function can be restricted via the POS settings in the dashboard. If it is deactivated, the option is not offered in the POS checkout.

Subsequent cancellation

If you want to initiate a cancellation at a later time, you can do so via the Transactions module in the POS app. Note that you must be in the same POS and the same POS session to do this. To do this, proceed as follows:

1. In the POS app, go to the Transactions module.

2. Find the desired transaction and open it.

3. Go to Open actions and select Cancel.

4. Then you can enter the cancellation reason, which will be tracked in the system.

5. The transaction will then appear in your transaction list with the status Canceled.

SaleReprint receipt

Attention: This function requires the use of an Invoice Printer.

If the ticket purchaser needs a receipt for his order, you can print the receipt in the order details window directly after the transaction has been completed. To do this, make sure that your receipt printer has been set up as an Invoice Printer via the Printer menu item. Alternatively you have the possibility to print the receipt of a transaction afterwards.

Print receipt directly

1. Add the desired tickets to the shopping cart via the POS module and store all desired options.

2. Continue with the order and select the desired payment method.

3. From the opened order details window you have several options. Select the Print receipt button to start printing the receipt.

Print receipt later

If the order confirmation window has already been closed, you can still print the receipt again at any time. To do this, proceed as follows:

1. In the POS App, go to the Transactions module.

2. Find the desired transaction and open it.

3. Click on the Open Actions button at the bottom right and click Print Receipt. The receipt will then be printed.