vivenu Managed Payments

As part of vivenu Managed Payments, we handle payments from your customers on your behalf and forward them to you. In order for us to provide this service to you, you must go through a one-time formal verification process.

vivenu Managed PaymentsSetup

To set up vivenu Managed Payments, you must first go through a verification process.

Why is the verification process necessary? As the ticket buyer payments are not our own funds, we are required by law and regulatory requirements to combat money laundering, to obtain certain information about the owner of the funds. This means that both for you and for us, the verification process is a legal obligation and without verification, no ticket sales and no use of vivenu Managed Payments are possible.

Note: Without verification, no tickets can be sold and no payouts can be received.

Where can I find the verification process?

Go to the Payments tab in the dashboard via Settings to start or edit the verification process. In the case of missing data, the process can be interrupted at any time and resumed afterwards.

What data is required from me?

Information about the business (company name, address, etc.)
Information on a legal representative (name, e-mail, birthday, address, etc.)
Information on beneficial owner (name, place of birth, address, etc.)
Bank account for receiving payments (IBAN, BIC)
Proof of identity of the legal representative (e.g. drivers license)
Proof of registration for the last three months (e.g. business license)
Articles of association

Make sure you have all the necessary information and documents before starting the verification process. Documents must be uploaded as PDF, JPG, JPEG, or PNG and must have a size between 32KB and 10MB.

How long does it take to check my data?

As soon as all data has been submitted in full, it is immediately processed for verification. This process can take about 24 hours. Once the check is complete, you will see in the dashboard whether it was successful. In the case of missing or incorrect information, you can edit the data directly and send it again for verification.

What happens if I enter incomplete or incorrect information?

If incorrect data is provided, this will be indicated in the dashboard after the verification. This means that the verification process is still pending. You can edit missing or incorrect information at any time to restart the verification.

Checklist

The following information is required for the verification process.

Business

Due to anti-money laundering regulations, we are required to obtain the following information about your business.

Type of business

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Company
A registered company, e.g. Inc., Ltd., Corp., GmbH, GbR
Organization
Associations, charities, NGOs, government agencies, and public institutions.
Self-employment
Sole proprietorship, etc.

Business Information

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Business Name
The official name of the business as it appears on the public record, including its legal form. If the company is not registered, please provide the name by which business is conducted.
Registration Number
The official registration number of the company. Required for businesses only.
E-mail
A general contact email address for the business.
Legal Address
The address (street, house number, zip code, city, region, country) of the business as recorded in the public registry. If the business is not registered, please provide the address with which business is conducted.

Legal representative

vivenu is obliged to obtain the data of a legal representative of the company. The legal representative is usually a member of the board of directors or supervisory board of the company registered in the public register (e.g. managing director, CEO, board member, etc.). Please provide the following information from a legal representative.

Legal representative

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Name
E-mail
Birthday
Nationality
Address

Bank account

Please tell us the bank account where you would like to receive payouts. You can change your withdrawal bank account at any time.

Bank account

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IBAN
BIC
Account holder
If the account holder is not the company, it must be indicated additionally with name and address.

Documents

vivenu needs to obtain certain documents to verify the company and its representatives.

Note: Your documents are secure! vivenu does not store these documents on its servers and only shares them with our banking and payment partners for initial verification.

The following must be observed with the documents:

Validity and timeliness
Correspondence between the document and the declared information
Format: pdf, jpg, jpeg, png
Size: 32KB to 10MB

Documents

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Proof of Identity
Submit either a copy of passport, ID card, driver's license, or legal guardian's residence permit.
Proof of Registration
Submit a company registration statement issued within the last three months. For an organization or sole proprietor, this may be an official registration certificate.
Articles of Incorporation
Submit the most recent notarized/signed articles of incorporation (articles of incorporation, bylaws).

Note: Outdated documents will not successfully complete the verification process.

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For the sake of better readability, the simultaneous use of the language forms male, female and diverse (m/f/d) is waived. All personal designations apply equally to all genders.