The Purchase Intent Import is used to directly input ticket reservations into the system, allowing for the bulk entry of larger amounts of data at once. You can reserve as many tickets as needed in a single import, including customer details, seat information, and email delivery for sending the payment link.

Note: The Purchase Intent Import generates only one ticket per Purchase Intent and, consequently, per email. If a customer is receiving multiple tickets, they will receive a corresponding number of emails with separate payment links.

You can find a sample import file here.

Visual step by step guide here.

Import File

The import only works through a CSV file that must include specific variables.

The file must meet the following requirements:

1. File format: CSV

2. File size: Any

3. Column names: The columns in the CSV should ideally directly correspond to the labels of the internal fields with which they are linked during import. This allows them to be directly connected when selecting the file, eliminating the need for individual selection.

4. Structure: Each row must correspond to a single ticket. If multiple tickets are to be sent to the same customer, the tickets must still be recorded in individual rows, including all mandatory data.

5. Mandatory fields:

   1. Customer ID

   2. Event ID

   3. Tickettyp ID

Note: Every field that is included in the file must be filled. If, for example, the address is missing for some tickets, the field must be filled with a placeholder.

Purchase Intent Import File

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Import Process

To perform a Purchase Intent Import, select the Import button from the Purchase Intents module. Alternatively, the import can also be initiated through the same process in the Jobs module.

Follow these steps for the import:

1. Click on the Import button in the Purchase Intents module. A new window will open.

2. Choose the Select button to upload the import file. Additional settings will unfold.

3. Select whether you want to send the reservation directly via email. Customers will then have the opportunity to complete the reservation and receive the tickets through this email.

4. Connect the fields of your CSV file with the internal fields. If the fields in your CSV are already named the same way, the mapping will be done automatically.

5. Click Import to initiate the import. You will be automatically redirected to the Jobs module.

Import Options

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Through the Jobs module, you have the option to download a file of successful imports. If there are records that could not be imported successfully, you will receive an additional file with all failed records.

Pro Tip: Use the file of failed records to prepare and re-import them. This ensures that all tickets are imported completely.