Internal Booking

Internal BookingGeneral

Internal bookings allow you to prepare transactions for customers. You can decide whether the transaction should be reserved, sending a payment link to the customer, or marked as completed and thus paid.

Differences from Purchase Intents

Purchase Intents

Also create a reservation that can be completed online via a payment link or at the POS.
Allow for additional rules such as expiration dates or required approvals.
Are more complex to set up due to the various configuration options.
The transaction is generated only when the checkout process is initiated through the payment link or POS sale.

Internal Bookings

Generate the transaction immediately.
Are simpler to use when you need a quick setup without specific rules.

In summary, internal bookings are the better option if you need a quick and straightforward transaction setup. For more advanced reservation features and control, purchase intents are recommended.

Internal BookingCreate Internal Booking

Go to the Transactions module.
Select Internal Booking in the top right corner. A new window will open.
Select the event for your internal booking.
Optionally, choose a coupon you want to apply to the booking.
Select the desired tickets.
Optionally, you can select another event and add more tickets to the same cart.
Choose the customer for the booking. A new customer can also be added.
Select the target status and, if applicable, the payment method. Further details are described below.
Choose whether to send the booking by email to the customer.
Click Complete.

Settings

Expand all

Target Status "Complete"
The transaction is marked as completed and (internally) paid. The revenue will be included in your statistics. A payment link is not generated. Additionally, the selection of the payment method is available.
Payment Method
The payment method can only be selected with the Complete status. This information is saved in the transaction and serves as additional information regarding the payment status. The available payment methods can be configured in the organizer settings. For example, you can mark internal bookings with "Sponsor," "Invoice Purchase," or "Internal." If no specific payment method should be indicated, you can choose "None."
Target Status "Reserved-by-system"
The transaction, including the tickets, is only reserved. The status changes to Complete only when the transaction is completed via a payment link. The payment link can be sent to the customer by email.
Email "Send Confirmation"
The customer receives an email with an order confirmation. For the Reserved status, this includes the payment link. For the Complete status, it only includes a redirect to the order confirmation page.
Email "Send Tickets"
The customer receives the tickets by email when the target status Complete is selected.
Create Print Jobs
If the printer module is used, the transaction will be sent directly to the printer queue. The tickets can then be printed immediately after completing the internal booking.

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