Seatmap Creation

Seatmap CreationSeatmap Setup

Seatmap vs. Seatmap Version

To better organize the seating plans in your dashboard, we distinguish between Seatmaps and Seatmap Versions. A Seatmap always represents a general categorization for different versions of seating plans. Ultimately, each version is linked to a specific event. Using Seatmaps allows you to logically group different versions. We recommend creating specific venues or stadiums as Seatmaps and defining different seating arrangements and seat variations as versions.

Creating a Seatmap

Navigate to the Settings module on the left, then to the Seatmap module.
Click on New Seatmap in the top right corner to create a new seatmap. Enter the desired name for the seatmap, such as the name of the hall or stadium, and click Confirm.
The seatmap will then appear in the list. An initial version of the seatmap will be automatically created, allowing you to start working on it immediately. You can rename this initial version at any time.

Creating a Seatmap Version

Navigate to the Settings module on the left, then to the Seatmap module.
Select the desired Seatmap where you want to create a new version.
Click on New Version at the top right. Enter the desired name for the version, such as "Seating 1" or "Season 2025", and click Confirm.
The new version will then appear in your overview. The name of your version can be adjusted at any time.

Duplicating a Seatmap Version

Navigate to the Settings module on the left, then to the Seatmap module.
Select the desired Seatmap where you want to duplicate a version.
Click on the three dots of the version you want to duplicate and select Duplicate. Enter the desired name for the new version and click Confirm.
The new version will then appear in your overview. The name of your version can be adjusted at any time.

Seatmap CreationSeatmap Tools

To edit a Seatmap, navigate to the Settings module, then to the Seatmap module, and find the version you want to edit. Click on the name of the version to open the Seatmap Designer.

In the Seatmap Designer, various tools are available on the left side to help you navigate, draw blocks, or add images.

Move Tool

Allows you to move visually across the Seatmap. Select this tool to move from one side to another by holding down the mouse button and dragging to the desired position.

Selection Tool

Enables the selection of objects for direct editing. For example, click on a section to adjust numbering or seat spacing. Note the different levels that can be reached by double-clicking: section, block, row, and seat level.

Seat Selection Tool

Allows the selection of multiple seats at once. Hold down the mouse button and draw a box around all the seats you want to select. These seats can then be edited and adjusted.

Row Tool

The primary tool for drawing seats and blocks. Choose from three structures:

Standard: Draw a block with any number of seats and rows, arranged in parallel.
Row: Draw a single row with any number of seats.
Offset: Draw a block with any number of seats and rows, with staggered rows.

To draw a block, hold down the mouse button and draw a box. The indicator above the mouse pointer shows how many seats and rows you are drawing. The number, spacing, and layout of seats can be adjusted later.

Section Tool

Starts with an additional layer, hiding seats behind a box, which helps define clear sections and areas. Choose between two shapes:

Rectangle: Draw a rectangle with any dimensions.
Polygon: Draw any shape with multiple corners, edges, and curves.

Draw a rectangle section by holding down the mouse button. For a polygon, click to draw each corner and connect them. The polygon can be adjusted and corners rounded.

General Admission Tool

Draws standing areas or sections with open seating. Similar to the Section Tool, draw a box and set a ticket volume without specifying individual seats.

Focal Point Tool

Sets a focal point for the Best Available Seating feature, determining where the best seats are located. Seats are assigned based on proximity to the focal point.

Image Tool

Uploads images and templates to use as backgrounds for the Seatmap. Add an image via drag and drop and position it as needed.

Icon Tool

Adds symbols (icons) to the Seatmap, such as for restrooms, stairs, or entrances. Select the desired icon and place it in the preferred location.

View Point Tool

Utilizes the View from Seat feature and adds images for a desired seating area. For more information, refer to the View from Seat article.

Seatmap CreationStep-by-Step Guide

1 Add Template Image

Typically, two images are used in a Seatmap: a template image at the beginning and a background image to finalize the Seatmap. The template image helps place seats correctly, while the background image adds visual elements like the stage or field.

Template Image Requirements:

The template image is used for designing the seatmap. It ensures that all seats are correctly spaced and makes it easier to create blocks with the correct number of seats. The template image doesn't need to be visually appealing, as it will be deleted and replaced by the final background image at the end of the seatmap creation process. It serves only as a guide.

Requirements and Recommendations:

File Format: PNG or JPG
File Size: Maximum 3MB
View: "Bird's eye view" of the venue or stadium with all seats visible
Labeling: Numbering and labeling of all seats, rows, blocks, and sections

Centering the Template Image

To ensure the seatmap appears at the correct size and position during the booking process, it is essential to center the image accurately. The Seatmap Designer features intersecting lines that form a coordinate system. The seatmap must always be drawn exactly in the center of these intersecting lines to ensure proper display during booking. Here’s a simple guide to center the image easily:

Note: While repositioning the seatmap afterward is possible, it can be significantly time-consuming.

Go to the Image Tool in the Seatmap Designer sidebar.
Add the image by drag and drop. It should now appear on the seatmap.
Next, adjust the size of the image. Select the Row Tool from the sidebar.
Draw one or more seats on the image.
Check if the size of the seats matches the sizes of the seats on your seatmap. While the spacing of seats and rows can be adjusted in the Seatmap Designer, the basic size of the seats must match those on your image.
Select the Selection Tool from the sidebar. Adjust the size by dragging the corners of the image until it matches the size of the drawn seats.
Click again on the seats and delete them using the Delete key if you do not want to use them further.
Double-click on the image again and activate the Use as Template switch to center the image.

2 Drawing Sections

Before you begin drawing seats, consider whether you want to use sections in your seatmap.

What are Sections?

Sections are boxes overlaid visually on the seats in your seatmap. This requires ticket buyers to click on the chosen box before they can view and book seats.

Advantages

For large seatmaps, sections simplify decision-making and visually group seats more clearly.
Clicking on a section zooms the ticket buyer directly to the associated seats, eliminating manual scrolling.
Blocks and separated areas can be displayed more clearly.
The freeform function allows sections to mimic any desired shape

Disadvantages

Ticket buyers cannot instantly see the available number of seats.
Seatmaps without sections are often more visually appealing.

Ultimately, whether to use sections is your decision based on the criteria mentioned above. There are no technical obstacles.

Drawing a Section:

Note: If you intend to use sections, draw the section first before adding the associated seats. Adding seats to sections after the fact is not possible.

Select the Section Tool on the left side and choose whether to draw a simple rectangle or a freeform shape.
Draw the section in the desired location.
Click on the Selection Tool afterward to select a section by double-clicking, edit it, or draw seats within it.

3 Drawing Seats and Blocks

If you intend to draw seats within a section, you must select the section using the Selection Tool with a double-click before drawing the seats. If you're drawing seats without a section, this step is not necessary.

Note: Seats without a section cannot be added to a section later. Therefore, decide early whether you want to use sections.

Seats and Groups

In addition to sections, which are primarily drawn for visual clarity, seats drawn in the seatmap are automatically grouped into what are called groups (blocks) These groups can be freely defined and drawn. A group can represent an entire section of a stadium or as few as three individual seats.

Groups are defined as soon as you begin drawing seats. All seats drawn as a contiguous set automatically belong to a group.

Advantages of Groups:

Seats within a block can be labeled with both a section name and a separate group name. These labels remain consistent within a group.
Seats within a group can be edited and adjusted with just a double-click.
New rows and seats can be added to a group at any time.

When drawing seats, consider how you want to group them similarly. You have the freedom to determine their design and arrangement.

Drawing Seats and Groups

If you want to draw seats within a section, you must first select the section using the Selection Tool with a double-click. This step can be skipped if sections are not being used.

Select the Row Tool to draw seats. You can choose from three different drawing modes: Parallel Rows, Single Row, Offset Rows.
Hold down the mouse button and drag to create a selection box. Refer to the helper box to see how many rows and seats you are drawing. The seats you draw now constitute a block. Note that the block can be modified at any time.
Release the mouse button to draw the group with seats. Since groups can be duplicated, we recommend finalizing and editing this block completely before drawing others.

Editing Groups:

To adjust the drawn seats to fit your template image, select the Selection Tool and double-click on a seat within the block. The block should now be highlighted in blue, and various editing options will appear in the right sidebar. Additionally, you can move the block by holding down the mouse button or rotate it using the white box.

Expand all

Spacing
Using the design scroll bars on the right side, you can adjust the seat and row spacings of the block. Additionally, rows can be rounded.
Labeling
Each block can accommodate three different label information entries, which can subsequently appear during checkout and on the ticket: Section, Block, Entrance. The section name can be selected even if no section was previously drawn, allowing for additional information such as "North" or "Right" to be displayed.
Hide Labels
Activate the Hide Labels checkbox to prevent row and block designations from appearing on the seatmap during checkout. However, this information will still be stored and visible when selecting seats during checkout and on the ticket. This function serves purely for aesthetic purposes, allowing labels to be displayed over the background image in your chosen font. Section and seat designations are not displayed in the seatmap design by default.
Row Labeling
Row numbering can be automated. Simply choose whether to use letters or numbers, specify if numbering should proceed from top to bottom or bottom to top, indicate the starting character, and determine if the sequence should skip certain increments (e.g., 1, 3, 5 instead of 1, 2, 3). Click Apply to display the designation. Individual rows can also be named if they deviate from the pattern.
Seat Labeling
Seat numbering can also be automated. Similar to row designation, choose between letters or numbers, specify whether numbering should proceed from right to left or left to right, define the starting character, and set the increment size. Click Apply to display the designation. Individual rows or single seats can be named if they do not conform to the standard pattern.
Category
Select the seatmap category to link with the block. Seatmap categories can also be modified at the row or seat level. More information about seatmap categories can be found in the next section.

Editing single Rows and Seats

To edit individual rows or seats, after selecting a block, double-click again to access and edit a single row. Another double-click allows you to edit a single seat. Individual rows and seats can also be moved by holding down the mouse button. Moving them does not affect their connection to the block, ensuring changes made at the block level remain intact and linked. The individual settings on the right side mirror those at the block level. This allows for overriding seat or block labels, adjusting them specifically for selected seats.

4 Drawing General Admission (GA) Sections

General Admission (GA) sections are drawn similarly to regular sections.

Drawing GA Section

Select the General Admission Tool on the left side and choose whether to draw a simple rectangle or a freeform shape.
Draw the section in the desired location.
Click on the Selection Tool afterwards to select or edit a GA section by double-clicking.

Next, it's important to define the capacity for the GA section. This determines how many seats will be available within the GA section. You can further restrict this capacity through ticket settings in the event setup.

Note: Selling GA sections is not possible without setting a capacity. If you prefer to control the capacity only through tickets, you can input an infinitely large number.

To set the capacity for a GA section:

Use the Selection Tool and double-click on the GA section. This will open the settings window on the right side.
Enter the desired number of seats under Capacity.

5 Creating Seatmap Categories

Seatmap categories connect your seats with corresponding ticket types and prices. They are often synonymous with "price categories" or "price classes." With Seatmap categories, you group selected seats by assigning a color and name to each category. These color and names will be visible to customers during checkout. In a later step, you link these Seatmap categories in the event settings with the desired tickets and prices that should be available for the categorized seats.

Example:

If Blocks A, B, and C are in Price Category 1, and Blocks D, E, and F are in Price Category 2, you create two Seatmap Categories. Name them PK1 and PK2. PK1 is red and PK2 is blue. The seats will be colored accordingly upon selection. Then, in the event settings, you choose that for PK1, adult and child tickets are offered, and for PK2, adult tickets at a different price and additionally sponsor tickets are available.

How to create a Seatmap Category:

Select a seat group.
In the settings window on the right, click Add under Category.
Choose a name and a color.

Pro Tip: Color your Seatmap Category using hex codes to match your own colors.

How to Edit a Seatmap Category:

Hover over a category with your mouse.
Click the hammer icon.

6 Adding a Background Image

Delete the Template Image

Select the Image Tool to remove existing template images.
Click on the template image you want to remove and deactivate Use as Template.
Select the Selection Tool and click outside the template to deselect it.
Double-click on the image and delete it by pressing the Delete key.

Add a Background Image

Select the Image Tool to add a new image.
Drag and drop the desired image and position it as needed.

Note: Do not activate the background image as a template. Otherwise, it will not be displayed during checkout.

Was this page helpful?

For the sake of better readability, the simultaneous use of the language forms male, female and diverse (m/f/d) is waived. All personal designations apply equally to all genders.