Fee Schemes

Fee schemas allow for flexible and precise configuration of complex fee structures. These schemas enable the definition and application of specific fees for certain tickets or events.

Use Cases:

Individual Fee Labels: Different fees should be displayed with corresponding labels.
Variable Tax Rates: Different tax rates should be applied to various fees.
Fees Included in Ticket Price: Fees should be included in the ticket price and not separately shown to the customer.
Differentiated Fee Structures: Tickets and events should have varying fee structures.
and more

Fee schemas consist of individually defined fees, the number of which can be flexibly determined per schema. Once the individual fees are defined, the entire fee schema can be assigned to organizer settings, events, or specific ticket types.

Note: A fee schema does not replace standard fees. Standard fees will still be added in addition to the fees in the schema.

Fee SchemesSetup Fee Schemes

Click on the Events module and then select the Fee Schemes module in the sidebar.
Click on Create to set up a new fee schema. Click on Edit to modify an existing schema.
Choose a name for the schema. This name is used solely for internal purposes and is not visible to the ticket purchaser.
Click on Add to define a new fee.
Click on Edit next to a fee to adjust its settings. The related settings will be explained in more detail below.

Excluded fees

Excluded fees are fees that are displayed separately to the customer and added to the ticket price. These fees appear in the checkout cart.

The following settings can be configured for excluded fees:

Settings for Exkluded Fees

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Name
Set a name for your fee. This can optionally be shown to the ticket purchaser or be visible only for internal use.
Level
Determine whether this fee should be charged per ticket, per cart, or per hard ticket.
Exposed
Enable this switch to show the fee name to the ticket purchaser. If this option is not active, the fee will only be shown under the "Fees" item without specific labeling.
Included
Disable this switch to use exclusive fees.
Service Type
Optionally, set a service type for specific tax calculations.
Conditions
Click on Add to define a new condition. Specify at which ticket or cart value a certain fee amount applies. Note that setting a minimum of 0 will apply the fee to 0€ tickets or 0€ carts. An unlimited number of conditions can be added.

Included Fees

Included fees are not listed separately in the checkout but are already included in the ticket price. These fees are not visible to the customer and are primarily used for internal accounting purposes.

The following settings can be configured for included fees:

Settings for Included Fees

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Name
Set a name for your fee. This name will only be visible internally.
Level
Determine whether this fee should be charged per ticket, per cart, or per hard ticket.
Exposed
This feature is not available for included fees.
Included
Enable this switch to use included fees.
Discountable
Enable this feature if discounts should also be applied to this fee. Discountable fees will be reported as such in financial reports. If a fee is not discountable, the discount on this fee will be shown as a separate item.
Calculation Base
Select the desired calculation basis for the fee. Further details are described below.
Net
Determine whether the fee should be calculated as net or gross.
Conditions
Click on Add to define a new condition. Specify at which ticket or cart value a certain fee amount applies. Note that setting a minimum of 0 will apply the fee to 0€ tickets or 0€ carts. An unlimited number of conditions can be added.

Calculation Base

Onto Base Price

The fee is calculated based on the ticket price as set in the event settings and added to the price at checkout. Other fees are not considered in this calculation.

Onto Base Price Residual

The fee is calculated based on the ticket price including previously calculated fees, and then added to the price at checkout. The order in which fees are considered depends on their sequence in the settings.

Within Base Price

The fee is accounted for within the ticket price and not added on top of it. Therefore, it is included as part of the ticket price. Other fees are not considered in this calculation. After this calculation, the ticket price consists of the fee components and a "base component," which corresponds to the ticket price minus the fees.

Within Base Price Residual

The fee is calculated based on the ticket price minus previously calculated fees. It is not added on top of the ticket price but is included as part of it. The order in which fees are considered depends on their sequence in the settings. The calculation always relies on the "base component," which corresponds to the ticket price minus the previously calculated fees.

Fee SchemesActivating Fee Schemes

Fee schemes can be activated at various levels to ensure maximum flexibility with minimal effort.

The following levels are available:

Fee Scheme Levels

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Seller Level
At the organizer level, a standard fee scheme can be selected that applies across all events. This setting serves as the overarching level and can be overridden by subsequent levels. You can find this setting under the Settings and Finance module.
Event Level
At the event level, a specific fee scheme can be defined to override the settings at the organizer level. This allows for individual fees to be set for selected events. You can access these settings in the event settings under the Fees tab.
Ticket Type Level
For even finer adjustments, a fee scheme can be applied to a specific ticket type at the ticket type level. This setting takes precedence and overrides all previous settings at other levels. You can find this setting in the event settings, under the Ticket Categories tab, within the Ticket Type settings.

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