Create accounts

Create accountsGeneral

To set up a POS system, the first step is to create POS accounts, with which you can define individual locations or users. A distinction is made between POS cash registers and POS users. The structuring of these is entirely up to you.

What is the difference between POS cash register and POS user?

A POS cash register corresponds to the closed system through which you track transactions, sessions and cancellations.
Any number of user accesses can be created to a POS.
Multiple users can access a POS at the same time.
A POS user account corresponds to a fictitious email and password that you can use to log in.
A user account can only have access to a single POS cash register.
Fees may apply per POS. For more information, please refer to your contract with vivenu.

Create accountsCreate POS Cash Register

Before you can start the setup, you need to create your POS cash registers. Each POS cash register serves as a closed system. No data from other POS systems can be accessed in one POS system.

Note: TSE certification fees may apply per POS.

The evaluation and management of your POS systems takes place in the Dashboard. In the POS module, you can create and edit new cash registers. Proceed as follows:

Go to the POS module in the Dashboard.
Select New POS register in the upper right corner.
Enter a name for the cash register.
Select the type of cash register and click Create.

Options for cash register creation

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Cash register name
Enter a name for your cash register. The name is only for internal recognition. e.g. "Office".
Cash register number
The number serves only for the internal registration and can be left empty. A 4-digit number will be generated automatically.
Type Direct
Select this type if you want to use a ticket printer via printer driver. This is usually the case for all printers that are not connected via network.
Type External
Select this type if you want to print to printers on the network. This is usually the case for common Laserjet printers.

Create accountsCreate POS User

A POS user consists of an email and a password that you specify in your POS settings. A user can only be used for one POS. Therefore the email must not be in use anywhere else via vivenu. You can add as many users as you want to one checkout.

Note: For security reasons, we recommend creating a separate POS user account for each POS employee.

Follow these steps to create a new user:

Go to the POS module in the Dashboard.
Click on the name of the POS you want to manage.
Select the tab Users and click on Create User.
Fill in the required data and click on Create user.

User creation options

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User name
Enter a name for internal recognition of the user. This name will also be displayed in the POS Cashier and in the Support Chat.
Email
Select an email for logging into the POS system. Since you already set the password in the settings, it is not necessary to use a valid e-mail. For example, you can use fantasy e-mails that only serve as usernames. Note that the email must contain an @ symbol.
Do not send password set email
If you create a new POS user, a password set email will be sent automatically. If you do not want this email to be sent, you can check this box.
Password
Set a password for logging in and repeat it. The password can only be changed via the set password e-mail.

Create accountsManage restrictions

You can set various restrictions for your POS terminals, for example to deny access to statistics and sales figures for your users.

Note: Restrictions can only be set for POS terminals and not for individual POS users. Therefore, they apply to all users who have access to these cash registers.

How do I set restrictions?

Go to the POS module in the Dashboard.
Click on the name of the POS register you want to manage.
Select the Restrictions tab.
Set your preferences and click Save.

POS Restrictions settings

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Hide Dashboard
Check this box to hide the Home tab in the POS system. This tab displays your active events.
Block immediate cancellations
After a transaction is completed, a button will appear with the option to cancel the transaction directly. Check the box to deny cancellations immediately after a transaction. Subsequent cancellations are still possible in the checkout.
Lock X Reports
If you activate this checkbox, you can set a password that must be entered when generating an X report. If the checkbox is not activated, X reports can be generated at any time.
Lock Z reports
If you activate this checkbox, you can set a password that must be entered when generating a Z report and when closing the checkout session. If the checkbox is not activated, the cash register can be closed at any time.

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