Internal Rebooking

Internal rebooking can be used to change a customer's tickets from one event to another or within the same event through the dashboard. There are no restrictions for internal rebooking. Any ticket can be rebooked to any other ticket or event.

When rebooking, a new internal transaction is created. The value of the rebooked items (e.g., tickets, ticket fees) is converted into a voucher. This voucher is then automatically applied to the new internal transaction, leaving only the difference to be paid.

Note: When rebooking to cheaper tickets, the remaining balance is forfeited. A refund to the customer is not possible. If a refund is desired, it is recommended to cancel the old transaction and issue a new one separately.

1. Go to the Transactions module, find the desired transaction, and open it.

2. At the bottom right, click on Open Actions and select Rebook. A new window will open.

3. Select the items from the transaction that should be rebooked. The value of each selected item will then be applied against the price of the new tickets. Click Continue. A new window will open.

4. Select the desired event to which the tickets should be rebooked.

5. Optionally, add a coupon.

6. Select the desired tickets.

7. The cart will now be calculated based on the price of the selected tickets minus the value of the previously selected items. If the value of the new tickets is higher, a payment will be required. If the value is lower, the cart will be set to €0. A credit for rebooking is not possible. If applicable, a rebooking fee will be added.

8. Select the target status. Reserved-by-System: The outstanding balance must be paid by the ticket buyer via a payment link. Complete: The booking is directly marked as paid.

9. Choose whether the payment link or tickets should be sent directly to the customer via email.

10. Click Complete to finalize the rebooking.