Event Cancelation or Postponement

Event Cancelation or Postponement

What do I need to do in case of an event cancellation or postponement?

If you need to cancel or reschedule an event, there are several steps you should take. We are here to help you make the adjustments as smoothly as possible.

Checklist for event cancellation or postponement

  1. Inform our support team about the cancellation through our chat in the dashboard. Let us know which event it is, whether it is a cancellation or a rescheduling, and if there will be any refunds.

  2. Immediately adjust the sales period of the event to prevent further ticket sales. We recommend setting the period in the past. Sales can be reactivated at any time.

  3. Export the data of your ticket buyers through a transaction export to inform them about the cancellation.

Note: If the event date is already in the past, the event cannot be rescheduled. Therefore, please inform us as early as possible about a potential event rescheduling so that we can respond accordingly.

How can I reach my ticket buyers?

To inform your ticket buyers about the event cancellation, you need to use an external tool. Through the dashboard, you can export all email addresses of your ticket buyers.

Export ticket buyer emails: Transaction Export

  1. Go to the Transactions tab in the dashboard.

  2. Select Export in the upper right corner.

  3. Give your export a name for internal reference. The name will then appear under the Jobs tab, where the export can be downloaded again at any time.

  4. Choose the status of the transactions you want to include in your export. For event cancellation, we recommend downloading only transactions with the status "Complete."

  5. Select the desired event. Leave it blank if you want to download data for all your events.

  6. Optionally, select a time range. This range refers to the transaction creation time and has nothing to do with the event date.

  7. Select any additional fields you want to download. If the email of your ticket buyers is sufficient, you do not need to download any additional fields.

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