Internal Upgrades

Internal upgrades can be used when a customer does not want to perform the upgrade themselves. In such cases, you can handle the upgrade directly through the dashboard for the customer.

Create an Internal Upgrade

1. Go to the Transactions module, find the desired transaction, and open it.

2. In the bottom right corner, click on Open Actions and select Upgrade. A new window will open.

3. Select the tickets from the transaction that you want to upgrade. The value of each selected ticket will then be deducted from the price of the new tickets. Click Continue. A new window will open.

4. Optionally, add a coupon.

5. Select the desired tickets.

6. The cart will now reflect the price of the selected tickets minus the value of the previously selected tickets. If the value of the new tickets is higher, a payment will be required. If the value is lower, the cart will be set to €0. Credits are not possible for upgrades.

7. Choose the target status. If Reserved-by-System is selected, the outstanding invoice amount must still be paid by the ticket buyer via a payment link. If Complete is selected, the booking will be marked as paid immediately.

8. Decide whether the payment link or the tickets should be sent directly to the customer via email.

9. Click Complete.

10. A new transaction will be automatically created. The tickets from the old transaction will be automatically canceled once the new transaction is paid.