Roles & Permissions

Roles allow you to restrict access to your seller account for specific users. For example, you can define who can make settings changes or view statistics. There are predefined roles available that can be combined as needed.

Roles & PermissionsUser roles

Admin

Unrestricted access to the seller account.
Can view, edit, and create everything.

Support Specialist

Suitable for ticket buyer support, POS, or access control staff.
Access to customers, transactions, tickets, and the support module.
Can manage tickets and transactions, including cancellations.
Cannot make settings changes or view statistics.

Support Specialist | Module Access

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Home
Event listing, no statistics.
Transactions
Transaction listing, actions per transaction, no exporting, and no internal transactions.
Events
Event listing, no settings or statistics.
Tickets
Ticket listing, actions per ticket, scanning, no exporting, and no complimentary tickets.
Ticket Transfer
Listing, actions per transfer.
Customers
Customer listing, edit customers, no exporting.
Purchase Intents
Listing, actions per purchase intent, no exporting, cannot create intents.
Match Bank Transfers
Subscriptions
Subscription listing, actions per subscription.
Support

Sales Manager

Suitable for POS staff who need to make and manage bookings.
Can manage transactions and customers.
Cannot make settings changes or view statistics.

Sales Manager | Module Access

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Home
Event listing, no statistics.
Transactions
Transaction listing, limited actions per transaction, no exporting, no internal transactions, no cancellations.
Events
Event listing, no settings or statistics.
Customers
Customer listing, no editing, no exporting.
Purchase Intents
Listing, limited actions per purchase intent, create intent, import, no exporting, no editing.

Attendee Manager

Suitable for on-site staff on the day of the event.
Can view and export tickets.
Cannot make settings changes or view statistics.

Attendee Manager | Module Access

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Home
Event listing, no statistics.
Events
Event listing, no settings or statistics.
Tickets
Ticket listing, limited actions per ticket, exporting, no ticket creation, no editing.
Ticket Transfer
Listing, limited actions per transfer, exporting, no editing.

Analyst

Suitable for accountants, marketers, or analysts.
Can view and export all data.
Cannot make settings changes.

Analyst | Module Access

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Home
Event listing, statistics.
Transactions
Transaction listing, exporting, no actions, no editing.
Events
Event listing, statistics, no editing.
Tickets
Ticket listing, exporting, no actions, no editing.
Ticket Transfer
Listing, exporting, no actions, no editing.
Subscriptions
Listing, exporting, no actions, no editing.
Statistics
Reports
Save, export.
Accounting
Account balance, settlements, invoices.

Event Manager

Suitable for operational staff.
Can manage events and sales and make settings changes.
Cannot view customer data, statistics, or reports.

Event Manager | Module Access

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Home
Event listing, no statistics.
Events
Event listing, editing, no statistics.
Purchase Intents
Strategies, editing, no listing.
Discounts
Coupons, importing, exporting, creating.

Developer

Suitable for developers and external partners.
Can view and manage API keys and payment gateways.
Cannot view or edit data through the dashboard.
Note: Data can still be viewed and edited via the API.

Developer | Module Access

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Webhooks
Create, edit, statistics.
API Keys
Create, edit.
Marketplace
Create, no external apps.

POS Access

In the POS Access section, you can individually determine for each user whether and to which cash registers they should have access. POS access can be combined with dashboard roles but can also be used separately for cash register staff. A user can have access to any number of POS.

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