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Seatmap Configuration

Seatmap Configuration

Seatmap ConfigurationSitzplatz Contingents

Secret Shops_Contingents

General

With seat contingents, you can block specific seats in the regular shop and offer them exclusively in secret shops. Typical use cases include sponsor seats, press seats, or seats intended for internal sales only.

When activating, you have two options to choose from:

Seatmap Configuration

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Setup

To use seat contingents for secret shops, follow these steps:

Step 1: Define Contingents

  1. Open the event settings for the event where you want to block seats using the Events module.

  2. Go to the Seatmap tab in the event settings.

  3. Click on the seat you want to block. By holding down the Shift key, you can draw a window to select multiple seats simultaneously. Using the Ctrl or Command key, you can draw a polygon for selection.

  4. In the menu on the right, select the desired contingent or click Add to create a new contingent.

  5. Name the contingent and, if necessary, specify a date until which the contingent should remain valid.

For more details on seat contingents, refer to the article on Seatmaps.

Step 2: Activate Contingents

  1. Go to the event settings and select Secret Shops. Choose the desired secret shop to open its settings.

  2. Scroll down to the Seatmap Configuration.

  3. Choose whether to offer all seats including contingents (Standard) or only seat contingents.

  4. Activate the desired contingents using the switch.

  5. Click Save.

Seatmap ConfigurationBest Available Seating

Secret Shops_BAS

General

For a secret shop, you can customize the setting to enable Best Available Seating. This feature allows the buyer to automatically be assigned the best available seats based on your settings. The customer will see the selection of ticket types by category and does not need to manually choose individual seats. The goal is to simplify the booking process and ensure the buyer gets the highest quality seats available.

In the secret shop settings, you have two options for Best Available Seating:

Best Available Seating

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To configure this setting, follow these steps:

  1. Go to the event settings and select Secret Shops. Choose the desired secret shop to open its settings.

  2. Scroll down to the Seatmap Configuration.

  3. Select the Best Available Seating tab.

  4. Configure the Best Available Seating as desired.

  5. Click Save.

Mass Booking

In the regular checkout process, tickets with Best Available Seating can only be added to the cart individually using the + symbol. However, with the Mass Booking module, you can automatically add a specific number of tickets to the cart by entering the exact quantity. This feature is particularly useful for selling large quantities of tickets, such as through secret shops for internal use.

Note: Mass Booking is only available for secret shops in combination with seatmaps.

To enable Mass Booking, follow these steps:

  1. Go to the event settings and select Secret Shops. Choose the desired secret shop to open its settings.

  2. Scroll down to the Seatmap Configuration.

  3. Select the Best Available Seating tab.

  4. Enable Best Available Seating and then activate Mass Booking.

  5. Click Save.

For the sake of better readability, the simultaneous use of the language forms male, female and diverse (m/f/d) is waived. All personal designations apply equally to all genders.