Tickettypes & PricesNo Ticket Changes

When creating a secret shop, it inherits the ticket type settings that were active in the regular event at the time the secret shop was created. Therefore, no additional settings are required in this case.

Note: Any subsequent changes in the event regarding ticket type name, description, activation, price, and volume will not be automatically updated in the secret shop and will need to be adjusted manually.

Tickettypes & PricesAdjust Ticket Types

General

To define alternative ticket prices and volumes, you can simply override the existing ticket types in the secret shop. The original ticket type ID remains unchanged, while only the price and volume are adjusted.

In addition to changing prices and volumes, tickets can also be activated or deactivated as needed for the secret shop.

Advantages:

1. No need for new ticket types, which significantly reduces management effort.

Disadvantages:

1. Since the same ticket type ID is used and only data is overwritten, analyses and reports may become less clear.

2. Other settings such as cart automations or ticket templates are also tied to the ticket type. If these differ, they cannot be covered with the same ticket type.

Setup

To adjust the existing ticket types for your secret shop, follow these steps:

1. Go to the event settings and select Secret Shops. Choose the desired secret shop to open its settings.

2. Select the Ticket Categories tab.

3. Open the configurations for the desired ticket type.

4. Modify the data as needed.

5. Click Save.

Note: Due to the described disadvantages, we primarily recommend activating new ticket types.

Tickettypes & PricesActivate New Ticket Types

General

Creating new ticket types is the best way to offer alternative ticket prices and options through a secret shop.

Advantages:

1. In addition to changes in price and volume, you can also make custom settings for the ticket types, such as unique ticket designs or specific cart automations.

2. For statistics and reports, ticket types are listed separately, making them clearer and more organized.

Disadvantages:

1. New ticket types need to be created each time, which may seem more cumbersome initially.

Here is the translation:

Activate New Ticket Types

General Creating new ticket types is the best way to offer alternative ticket prices and options through a secret shop.Advantages:

Disadvantages:

To add new ticket types to a secret shop, they need to be first set up in the regular shop. These ticket types are then deactivated in the regular shop and activated only through the secret shop.

Setup

To create new tickets for a secret shop, follow these steps:

Step 1: Create Ticket Types

1. Go to the event settings and select the Ticket Categories tab. Note that this refers to the ticket categories at the general event level, not those in the secret shop.

2. Add the new ticket types as needed and keep them deactivated in the regular shop.

3. Click Save.

Step 2: Activate Ticket Types

1. Go to the event settings and select Secret Shops. Choose the desired secret shop to open its settings.

2. Select the Ticket Categories tab.

3. Open the configurations for the desired ticket type.

4. Activate the ticket type.

5. Click Save.

Tickettypes & Prices

Tickettypes & PricesGeneral

In a secret shop, you have three different options for offering ticket types:

1. No Ticket Changes: Offer the same ticket types with the same conditions as in the regular shop.

2. Adjust Ticket Types: Offer the same ticket types but with different conditions than in the regular shop.

3. Activate New Ticket Types: Offer different ticket types with new conditions compared to the regular shop.

Each of these options has its own advantages and disadvantages. These will be explained in more detail below.