App Default settings

As soon as you are logged in on the access control device, you can make all the basic settings to adapt the device to your wishes. These basic settings are usually made only once at the beginning and are not important for daily use.

Note: All app settings are only valid for the current device and will not be transferred to other devices, even if the same token is used.

Push notifications

Attention: This function is not available via token login.

There are several push notifications that you can enable for the app:

Push notifications

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Daily Summary
Sends you a summary of revenue generated and tickets sold every day.
Weekly Summary
Sends you a summary of revenue generated and tickets sold each week.
New Order
Sends you a notification after each new transaction with the status Completed.
New POS Order
Sends you a notification after each new POS transaction with the status Completed.
Ticket Checkin
Sends you a notification when selected tickets have checked in. You can select these tickets in the dashboard. To do so, activate the Checkin Alert switch in the ticket details under Tickets. The setting is only valid for the user who has activated the switch.

Follow the steps below to enable push notifications:

Open the vivenu Access Control app on your device and log in with your account.
Go to the settings wheel at the bottom right.
Select Notifications at the top.
Activate the notifications you want to receive. After activation a blue tick appears.

Note: To use push notifications, you must first enable notifications in your device settings.

Display of ticket information

Via the basic settings you can choose how long the ticket information should be displayed after scanning a ticket.

What is ticket information?

After a ticket has been checked in or out, a pop-up window appears on the screen showing you information about the ticket holder, the check-in numbers and the signal color for the scan.

The display of this information disappears after a short time. You can freely choose this period.

The following options are available to you:

Hide ticket information

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1 second
3 seconds
Recommended
5 seconds
15 seconds

Pro Tip: We can recommend a display of 3 seconds. This is enough time to see all the necessary information and at the same time not to get caught up in the scan flow.

Follow the steps below to change the ticket information display:

Open the vivenu Access Control app on your device and log in.
Go to the settings wheel at the bottom right.
Scroll down to Hide ticket information.
Select the desired display duration. A blue tick appears after selection.

Ticket Download Frequency

Attention: This function can only be used with an active internet connection.

On the device, all ticket data is downloaded at regular intervals to record changes to the ticket details. This allows, for example, newly generated tickets or cancellations to be recorded and taken into account directly in the scanning process.

You can freely determine the frequency of this download. This allows you to influence battery life or data volume consumption, for example.

Follow the steps below to change the ticket download frequency:

Open the vivenu Access Control app on your device and log in.
Go to the settings wheel at the bottom right.
Scroll down to Ticket Download.
Select the desired frequency. A blue tick appears after selection.

Pro Tip: If you offer a place to sell on the day of check-in, we recommend a download frequency of 30 seconds.

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