The support request is new and has not been processed yet.
Inprogress
The support ticket has been set to Inprogress by an agent, indicating that it is being processed. The status is also automatically stored by the system as soon as the ticket purchaser writes or replies again.
Resolved
The support request has been set to Resolved by an agent, indicating that it has been closed and resolved.
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For the sake of better readability, the simultaneous use of the language forms male, female and diverse (m/f/d) is waived. All personal designations apply equally to all genders.
