Emails

Note: This function requires the Custom E-Mails module and the use of a custom email domain.

All emails generated by vivenu can be freely designed by you using an HTML template. This feature is not available directly from the vivenu dashboard, but must be activated by a support representative.

Create E-Mail Templates

You can replace the following e-mails with your own HTML template:

Available Email Templates

Expand all

Booking Confirmation
Sent upon successful completion of a transaction. Can also be triggered manually via the transaction details.
Reservation Confirmation
Sent upon successful reservation of tickets via Purchase Intents.
Reservation Rejection
Sent after a Purchase Intent is rejected.
Ticket Dispatch
Sent after a transaction has been successfully completed.
Personalization Reminder
Sent automatically X days before the event starts to all ticket buyers who still have tickets with the status Detailsrequired.
User Invitation
Sent to a new user who will be granted access to the vivenu dashboard.
Reset User Password
Sent to Dashboard users who wish to reset their password.
Free Tickets
Sent via the free ticket module after a free ticket has been created.
Resend tickets
Sent manually from the ticket details.
Coupon invite
Sent to the selected customer via a coupon import.
Verify customer
Sent to the customer after creating a new customer account.
Reset customer password
Sent to customers who want to reset their password.
Ticket Transfer
Sent to the invited customer when tickets are transferred.

Store email templates

Find the emails you want to overwrite with your own email template.
Create the email as HTML code and send it to our support staff via the chat in the dashboard.
Our colleagues will make the final adjustments to the template for you and then release it.

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For the sake of better readability, the simultaneous use of the language forms male, female and diverse (m/f/d) is waived. All personal designations apply equally to all genders.